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Handling complaints and managing difficult patients

£120.00
Education & training Conferences, events and seminars 1

Details

  • Item type:  For sale
  • Posted on:  05/02/2020

Handling complaints and managing difficult patients

Friday 20 March 2020 | 10:00 -16:30 | BDA, London

Development outcomes: A, D

Learn how to use complaints as a positive management tool to enhance your relationship with your patients

Learning objectives

·         Understanding the formal procedures of complaint handling for NHS and private practices

·         Implement an effective complaints policy and procedure within your practice

·         Consider how well your team communicates with your patients

·         Identify how to improve customer service and avoid complaints

·         Recognise why patients can be difficult

·         Understand how to defuse angry or upset patients and remain calm and in control

·         Maintain rapport during difficult, aggressive conversations.

BDA member: £150

Non-member: £200

Dental Care Professional: £120

Book online today.

Not yet a member? Then join online today or contact the Membership team on 020 7563 4550.

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London, London, England, Greater London, United Kingdom

BDA

64, Wimpole Street, London, England, Greater London, W1G 8YS, United Kingdom
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